Refund policy
This document explains how this store operates. It is not legal advice and is not individualised to your circumstances. Statutory rights that apply to you under consumer law are not affected by anything stated here.
The short version
If the product does not work — the download fails, the file is corrupt, or you received the wrong thing — contact us and we will fix it or refund you. If you have looked at it and decided it is not for you, get in touch and tell us why.
Why digital products are different
The Claude Code Website Launch System is a downloadable file. Once it has been downloaded it cannot be returned, and we have no way to un-supply it. That is why the product page sets out in detail what is inside — the file count, the module list, the word count, and how delivery works — so you can judge before buying rather than after. If anything there is unclear, ask us before you buy.
When we refund
We will refund you in full where:
- The download link did not work and we could not resolve it
- The file was corrupt or incomplete and we could not supply a working copy
- You were charged more than once for the same order
- The product is materially different from how it is described on the product page
- You were charged in error
When we may decline
We may decline where there is evidence the licence has been breached — for example the files have been redistributed, resold, or published — or where a pattern of repeated purchase‑and‑refund suggests the request is not made in good faith.
Your statutory rights
Nothing here limits rights you have under consumer law where you live. Consumer protection legislation in several jurisdictions gives buyers specific rights in relation to digital content, including in some cases a cancellation period. Where such a right applies to you, it applies regardless of what this page says, and we will honour it.
Where the law in your location gives you a right to cancel a purchase of digital content and you asked us to supply the download immediately, you may have waived that right by starting the download. The rules on this vary, and we will apply whatever is correct for your situation rather than the interpretation most favourable to us.
How to request a refund
Email admin@lofiskunk.com with your order number and a short description of the problem. We aim to respond within a few business days. Approved refunds are returned to the original payment method; how long the money takes to appear depends on your bank or card issuer.
Returns and shipping
There is nothing to return and nothing is shipped. This is a digital product delivered by download.